Major Incident And Problem Manager

A Snapshot of Your Day

As a Major Incident and Problem Manager Processes Manager, you will be responsible for managing and optimizing operations in Major Incident and Problem Management processes. You will lead a team and will plan and adjust service quality, service costs, create, and will maintain and improve these processes, ensuring that delivery meets the required standards, with the main target of business continuity, aiming to prevent and resolve any impact that may occur to our services. This includes applying standard operating procedures that are agreed and validated by every infrastructure owner and escalating to the respective teams when support is required. A user and business-oriented mentality is required, using the processes as a mean to achieve service excellence, creating a positive impact the way we deliver our services. You will work closely with various departments across all Digital Core, the business units, and external partners to ensure smooth service design, implementation and delivery. Your role will involve overseeing the implementation of standard methodologies of these processes ensuring compliance with industry standards.

We offer flexible work hours, and the choice of working from office or home. Join us on this exciting journey and play an important role in defining the future IT Processes at Siemens Energy.

How You’ll Make An Impact

• Sustainability & Quality: Bring orientation to deliver solutions that can be maintained and improved over time, enhancing value to the organization.
• Operational Management: Take ownership for managing the Resolution Processes, continuously improve them and report results to the organization.
• ITIL Practices: Strong background in implement and overseeing ITIL practices to enhance service management.
• Collaboration: Work closely with various departments and external partners to ensure smooth service delivery.
• Customer Focus: Continuously listen to our internal customers and align service priorities accordingly.
• Cost Planning: Plan and adjust service costs to ensure efficient use of resources.
  
  
  

What You Bring

• Expertise: Solid understanding of Service Management and related technologies, ideally including operational technology in the shopfloor environment.
• Experience: Several years of experience in managing services and collaborating with various departments and external partners in a large enterprise environment.
• Skills: Decision-making, problem-solving skills, and coordination of third-party providers.
• ITIL Training: ITIL training is advantageous.
• Technical Skills: Proficiency in Service Management & Service-Now.
  
  
  

About The Team

You will be part of Operational Control Center (OCC), a dedicated team focused on operational excellence and execution of IT processes. This team is responsible for managing and optimizing IT & OT services, ensuring that they meet the needs of the organization and its customers. We provide an atmosphere to learn & develop your skills in an agile and flexible work environment.

Check out this video to learn more about Siemens Energy: https://bit.ly/3hD9pvK

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the worlds electricity generation.

Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Flexible work with 4 days Work from Office.
• Encouraging work culture
• Continual learning through the Learn@Siemens-Energy platform
• A wide range of professional development opportunities in a global company
  
  
  

https://jobs.siemens-energy.com/jobs

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