Concierge (Chinese Speaker) (225-709)

A Concierge (Chinese Speaker) plays a critical role in the hospitality and service industry, acting as the primary contact between guests and the range of services available within the establishment. This position requires fluency in Chinese to effectively assist and communicate with Chinese-speaking guests. As a Concierge, you will offer a personalized service experience to guests, ensuring all their needs are met with promptness and attention to detail. This role involves coordinating with various departments, recommending local attractions and activities, and addressing any guest-related inquiries or issues. If you have a passion for customer service and are fluent in both English and Chinese, we invite you to apply for this dynamic and rewarding opportunity.

Responsibilities

• Welcome guests with professionalism and friendliness upon their arrival.
• Effectively communicate with Chinese-speaking guests to understand their needs.
• Coordinate and arrange transportation services for guests’ convenience.
• Provide comprehensive information regarding local attractions and dining options.
• Assist guests with restaurant reservations, and tickets for events and shows.
• Handle guest complaints and feedback with tact and professionalism.
• Manage bookings, ensuring all services meet the guests' expectations.
• Collaborate with hotel staff to ensure a seamless guest experience.
• Maintain an updated knowledge of local tourist spots, events, and activities.
• Ensure lobby areas are organized and welcoming at all times.
• Track and fulfill guest requests efficiently and accurately.
• Provide multilingual support, primarily in English and Chinese.

Requirements

• Fluency in both spoken and written Chinese and English is essential.
• Previous experience in a hospitality or customer service role preferred.
• Strong knowledge of the local area and attractions is advantageous.
• Excellent communication and interpersonal skills are required.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proven problem-solving skills and attention to detail are highly desired.
• Must be able to work flexible hours, including weekends and holidays.