Client Service Ambassador UAE National

Client Service Ambassador - UAE National

MAIN PURPOSE

In line with Maison’s strategy, the Client Service Ambassador will be responsible to provide an excellent level of service in line with Piaget standards, in order to achieve client satisfaction and offer outstanding customer experience. He/she will work as a boutique referent in terms of After Sales Services, Personalization Services and will manage the resources to achieve the goals set in terms of quality, service content as well as promised lead times and profitability.

Key Responsibilities

• Battery service
• Water-resistance service
• Strap services
• Basic polishing-refurbishing service (after the engraving service)
• Demagnetization
• Adjustments, engravings and/or jewellery spa
• Work as a boutique referent in terms of personalization service feasibility, advising the boutique staff on client requests.
• CRM and Client Activations:
• Implement Customer Service action plans as provided by Retail Management.
• Support with engraving activations towards personalization.
• Support with the watchmaking workshop master class (i.e. assembling movements) and the Jewellery workshop i.e. Décor Palace activation
• Boutique Operations:
• Assist the Boutique Operations Coordinator on daily tasks as and when needed:
• Inventory Management – support with regular stock counts, reconciling discrepancies, and maintaining accurate documentation.
• Stock movement – support with the stock movement between the boutique and warehouse, including receiving stock, transferring stock tagging and/or follow up on the accuracy of pricing in the system.
• Ad hoc operational tasks