Client relationship Executive (225-711)

As a Client Relationship Executive, you will be the key point of contact between our company and our valued clients. Your primary responsibility is to establish and maintain long-term, profitable relationships with clients, understanding their needs, and ensuring that the company's services and products add value to their business. You will be tasked with identifying new business opportunities, fostering positive relationships, and managing client portfolios effectively. A successful Client Relationship Executive will use their communication skills to address client inquiries, generate leads, and manage a range of strategic accounts. Your ultimate goal is to support business growth by nurturing these relationships to encourage retention and loyalty.

Responsibilities

• Develop and maintain strong client relationships to ensure high levels of satisfaction.
• Act as the primary point of contact for clients, addressing their needs and concerns.
• Collaborate with internal teams to deliver tailored solutions that meet client objectives.
• Identify opportunities for additional services and product offerings to benefit clients.
• Conduct regular meetings with clients to discuss account status and business strategies.
• Provide clients with updates on new services, improvements, and company developments.
• Resolve any issues or problems that arise promptly and professionally.
• Maintain an accurate client database with all relevant information and interactions.
• Prepare reports and submit them to management on client-related activities.
• Assist in developing strategies that align with company goals and enhance client engagement.
• Monitor industry trends and competitor activities to anticipate client needs and preferences.
• Support sales efforts by identifying potential leads and referral opportunities.

Requirements

• Bachelor’s degree in Business Administration or related field preferred.
• Proven experience in a client relationship or account management role.
• Strong communication and interpersonal skills for effective client interaction.
• Ability to work independently and manage multiple client accounts efficiently.
• Experience with CRM software and proficient in using MS Office tools.
• Adept at problem-solving and able to address client queries and concerns.
• Demonstrated ability to achieve and exceed client satisfaction goals consistently.
• Excellent negotiation and persuasion skills to facilitate positive client outcomes.