Call Center Agent

The Call Center Agent serves as the first point of contact for customers, handling inbound and outbound calls in a professional manner. Working in a busy customer service environment in the UAE, the agent ensures prompt assistance, maintains customer satisfaction, and accurately logs information in systems.

Responsibilities:

• Answering incoming calls and responding to customer inquiries in a courteous and efficient manner.

• Making outbound calls for follow-ups, surveys, or promotional purposes.

• Resolving customer complaints, queries, or requests promptly and professionally.

• Logging all interactions in the CRM system with accurate and complete details.

• Meeting service level agreements (SLAs) for call handling, resolution times, and quality standards.

• Escalating unresolved issues to supervisors or relevant departments.

• Staying updated on product knowledge, promotions, and company policies.

• Maintaining a high standard of communication and compliance with UAE call center regulations.

Requirements:

• High school diploma or Bachelor’s degree in any field.

• 1–3 years of experience in a call center or customer support role.

• Fluency in English is required; Arabic and other languages are an advantage.

• Proficiency in CRM systems and basic computer applications.

• Excellent telephone etiquette and communication skills.

• Ability to multitask and work in a high-pressure, target-driven environment.

• Strong interpersonal skills and a customer-focused attitude.