Bank Teller (225-804)

As a Bank Teller, you play a crucial role in a financial institution as the primary point of contact for customers. The position requires a high level of customer service skills, as you will assist customers with their banking needs and ensure a positive banking experience. You will handle transactions, provide information about different bank products, and assist in problem-solving any account issues. Precision and attention to detail are essential in this role, ensuring that all transactions are accurate and compliant with banking regulations. A bank teller also needs to be vigilant and maintain a high level of security to avoid fraudulent activities, thereby safeguarding the customers' information and finances.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Process a variety of customer transactions, including deposits and withdrawals.
• Accurately count cash and balance the cash drawer daily.
• Answer customer inquiries regarding banking products and services.
• Identify and recommend bank products and services to meet customers' needs.
• Resolve customer complaints and refer complex issues to the supervisor.
• Ensure all transactions adhere to bank policies and regulatory guidelines.
• Develop, maintain, and enhance customer relationships through effective communication.
• Verify customer identification and ensure confidentiality of information.
• Monitor the bank for suspicious activity and report any concerns immediately.
• Maintain a well-organized workstation and ensure all banking materials are secure.
• Participate in training and development programs to enhance skills and knowledge.

Requirements

• High school diploma or equivalent is required for consideration.
• Previous experience in a customer service role is advantageous.
• Strong numerical ability and attention to detail in handling transactions.
• Excellent communication skills, both verbal and written, are essential.
• Ability to work efficiently under pressure and multitask effectively.
• Basic computer skills, including familiarity with banking software, are preferred.
• Professional appearance and consistent punctuality are expected from bank tellers.