Asst. Housekeeping Manager (225-622)

The Assistant Housekeeping Manager is a pivotal role in maintaining the cleanliness and elegance of a hospitality establishment. This position is responsible for overseeing the daily housekeeping operations, ensuring that guest rooms and public areas meet the highest standards of cleanliness and comfort. With a keen eye for detail and a commitment to guest satisfaction, the Assistant Housekeeping Manager works closely with the Housekeeping Manager to develop efficient cleaning protocols and manage the housekeeping staff. They are responsible for training new employees, managing schedules, and addressing guest complaints swiftly and effectively. This role requires excellent organizational and leadership skills, as well as a strong understanding of hygiene standards and cleaning techniques.

Responsibilities

• Oversee daily operations of the housekeeping department, ensuring quality service delivery.
• Coordinate and monitor cleaning schedules for all public areas and guest rooms.
• Assist in the recruitment, training, and development of housekeeping staff.
• Inspect guest rooms and public areas to ensure adherence to hygiene standards.
• Resolve guest complaints related to housekeeping services promptly and efficiently.
• Maintain inventory and order supplies to ensure adequate stock levels are met.
• Implement and monitor housekeeping policies and procedures for consistency.
• Collaborate with the maintenance team to address any repair needs found during inspections.
• Report any safety hazards discovered during inspections to management promptly.
• Support the Housekeeping Manager in managing expenses and optimizing budgeting.
• Prepare and submit housekeeping reports and statistics as required by management.
• Conduct regular training sessions to keep staff updated on best practices and protocols.

Requirements

• Proven experience in a supervisory role within the housekeeping department.
• Strong leadership skills with the ability to manage and motivate staff effectively.
• Exceptional attention to detail to ensure high-quality housekeeping standards.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficient understanding of safety standards and protocols for housekeeping.
• Ability to handle customer complaints with professionalism and tact.
• Availability to work flexible hours, including weekends and holidays.
• Basic proficiency in using housekeeping management software and technology.
• Strong interpersonal and communication skills for effective team collaboration.