Assistant Manager - Partnerships

About the company:

At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the job:

The role is responsible for overseeing the day-to-day operations of the companys gift card and loyalty programs. This role involves managing relationships with partners, ensuring seamless integration and execution of loyalty initiatives, and optimizing the performance of these programs to drive customer engagement and satisfaction.

Responsibilities:

Gift Card Administration:

1. Serve as the primary liaison with gift card and loyalty partners, overseeing all operational, financial, and technical integrations.
2. Lead financial reconciliation and reporting on gift card sales, redemptions, liabilities, and program KPIs.
3. Negotiate contracts, terms, and agreements with vendors and retail partners to expand and optimize offerings.
4. Maintain partnerships with vendors and retailers to expand the company’s gift card offerings.
5. Oversee the distribution and sales management of digital gift cards.
6. Coordinate with internal teams to ensure that gift card promotions and redemptions are effectively implemented across all channels.
7. Monitor and report on gift card sales, redemptions, and other key performance indicators (KPIs) to track program success.
8. Prepare regular reports on program performance, operational issues, and customer feedback to senior management.

Loyalty Strategy Administration:

1. Support the execution of loyalty strategies aimed at increasing customer retention and lifetime value.
2. Work with cross-functional teams (IT, Marketing, Customer Service) to ensure loyalty systems are updated and functioning smoothly.
3. Analyze program performance data to identify trends, opportunities for improvement, and report findings to management.

Process Improvement:

1. Work with the department leads in continuously evaluating and improving operational processes related to gift card and loyalty management to enhance efficiency and customer satisfaction(as applicable).
2. Stay updated on industry trends and best practices to ensure the company’s programs remain competitive.

Profile requirements:

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• 4+ years of experience in loyalty program management, gift card operations, or related functions.
• Strong understanding of loyalty ecosystems, prepaid/gift card operations, and partner management.
• Excellent communication and stakeholder management skills.
• Strong analytical and financial acumen, with experience in reporting and KPI analysis.
• Proficiency in Microsoft Office Suite; knowledge of BI/reporting tools preferred.
• Strong negotiation and vendor management skills.
• Ability to work independently while collaborating with cross-functional teams.
• Fluency in English required; Arabic language proficiency preferred.

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether youre building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.