Assistant Manager - Fraud Protection - UAE National

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Responsibilities:

• Responsible for identifying, analyzing, and developing containment and remediation plans for fraud incidents impacting CBD
• Regular monitoring of emerging threats to gain insight into the evolving threat landscape affecting Banking channels
• Ensure 100% of cases created in Intuition system is actioned the same day
• Perform the analysis of confirmed fraud cases to identifying root cause and develop corrective measures Work with cross-functional teams across CBD for collaboration on fraud risks and investigations
• Undertake monitoring of transaction originating from digital channels to identify any suspicious patterns that may result in a fraud and take corrective action to proactively prevent fraud
• Provide periodic feedback to Head of Fraud Risk Management to enhance fraud detection rules to improve detection rates
• Identify new and emerging patterns of fraud and make recommendations for new controls and improved monitoring
• Provide the required support and assistance to fraud investigator to complete investigations in a timely manner
• Prepare monthly reports covering key metrics on the fraud monitoring activities for management reporting
• Actively participate and contribute to the success of key strategic initiatives underway by the fraud risk management unit
  
  

• Bachelor’s degree in business, finance or law
  
  

• 5 to7 years’ experience as a fraud analyst in payments, digital channels or credit cards within banking industry
• Advanced knowledge of merchant, credit card and digital banking products Knowledge of issuing and acquiring card fraud, online banking and payments fraud prevention tactic
• Systems: Falcon, Vision+, Threatmetrix, Splunk
  
  

• Excellent verbal and written communication skills
• Strong problem solving skills
• High attention to detail
• Working knowledge of banking systems and procedures
  
  

• Excellent interpersonal and customer service abilities
• Ability to multi task and work in a high-volume environment
• Analytical thinking
• Understanding of fraud issues effecting the banking industry