Administrative Assistant

Exciting Opportunity for Administrative Assistant Are you an organized, detail-oriented individual with strong communication skills and a passion for the automotive industry? We are looking for a proactive Administrative Assistant to join our dynamic team at Ali & Sons Group. This is a fantastic opportunity to support daily operations and ensure seamless coordination across departments in a fast-paced environment.
Key Responsibilities:· Respond to customer inquiries related to aftersales services, including warranties, repairs, and maintenance.
· Schedule and confirm service appointments, ensuring efficient customer service.
· Follow up with customers post-service to ensure satisfaction and address any concerns.
· Manage and escalate customer complaints as needed.
· Maintain accurate records of service requests, warranty claims, and repair histories.
· Prepare and distribute service reports and performance metrics.
· Assist in invoice preparation and support timely payment follow-ups.
· Act as a liaison between customers, technicians, suppliers, and internal departments.
· Coordinate service schedules to ensure timely delivery of services.
· Monitor and manage spare parts and service supply stock levels.
· Coordinate with procurement to order parts and supplies as required.
· Organize and maintain departmental records and files for smooth operations.
· Provide general office support, including handling calls, emails, and day-to-day administrative tasks.
Requirements:· Education: Bachelor’s Degree in Business Administration or a related field is preferred.
· Experience: At least 2 years of experience in an administrative role, preferably in an automotive, technical, or customer service environment.
· Languages: Fluency in English is essential; knowledge of additional languages is an advantage.
· Software: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).