Administration Coordinator - Medical Services

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as an Administration Coordinator and make a difference by delivering top-tier medical services that support our employees' health and well-being. Experience a fast-paced, multicultural environment where your medical expertise will directly impact the success of our operations and contribute to our shared success on a global stage.

As an Administration Coordinator, you will be responsible to supervise the administrative operations of the Emirates Group Medical Services and oversee systems and processes to ensure the clinic administration operations are effective and efficient.

In This Role, You Will

• Communicate effectively with internal and external customers and departments, including but not limited to staff dependants, flight operations, cabin crew service centre, human resources, finance, General Civil Aviation Authority, GCAA and Dubai Health Authority DHA.
• Delivering excellent customer service and ensuring adherence to the confidentiality policy at all times by the entire team.
• Coach staff on the job by using professional knowledge to ensure consistently high standards is maintained.
• Ensure data entry is accurate and timely and meets regulatory requirements.This will include but is not limited to internal reports relating to clinic activity results and recall letters and reporting in line with DHA/GCAA requirements.
• Manage front line and over the phone complaints whilst investigating and responding to complaints and queries as directed by Line Manager.
• Proactively identify opportunities for improvement within the clinics systems and processes..
• Liaise with IT and Business Analyst for maintenance enhancements and developments of EGMS systems ensuring problem free system functions as required.
• Manage the appointments booking system ensuring appointment slots are released in a timely manner and are utilised effectively.
• Liaise with and coordinate with Dubai Health Authority on behalf of the clinic related to licensing of the clinic and health professionals and education events.
• Act as the point of contact for all DHA queries and ensure the clinic meets licensing requirements.
  
  

• 12 Years schooling or equivalent with 3 years of experience in Medical Administration
• Fluent in English written and verbal communication
• Computer literate MS Office packages (Word, Excel, Outlook and PowerPoint)
• Previous experience of managing a team
• Previous experience and knowledge of medical and / or dental is an advantage
• Customer service experience essential