Account Manager (225-720)

The Account Manager serves as the pivotal connection between the company and its clients, ensuring satisfaction and fostering long-term relationships. This role involves overseeing client accounts, understanding client needs, and facilitating smooth communication between clients and the company. The Account Manager must strategically manage multiple accounts, ensuring the delivery of targeted outcomes, maintaining high client retention, and driving growth initiatives. They should possess excellent communication and negotiation skills to adequately meet clients' expectations and align them with the company's goals. It is imperative for the Account Manager to not only maintain existing relationships but also proactively seek out new business opportunities and partnerships to expand the company's clientele.

Responsibilities

• Develop and maintain effective client relationships to ensure ongoing satisfaction and loyalty.
• Coordinate with internal teams to ensure timely delivery of product solutions to clients.
• Identify client needs and provide insights for product development and enhancements.
• Plan and execute strategies to achieve revenue targets and foster business growth.
• Prepare and deliver regular updates and reports on account progress and client feedback.
• Address client queries and resolve any conflicts or issues in a timely manner.
• Conduct regular meetings with clients to review service performance and areas of improvement.
• Collaborate with the sales team to identify and pursue new business opportunities.
• Ensure all client communications are logged and tracked for accurate record-keeping.
• Negotiate contracts and agreements to maximize profitability and client satisfaction.
• Stay informed about industry trends to provide knowledgeable consultation to clients.
• Manage multiple client accounts simultaneously without compromising quality or service.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• At least three years of experience in account management or a similar role.
• Strong analytical skills to assess client needs and offer strategic solutions.
• Excellent communication and interpersonal skills for effective client interaction.
• Proven ability to manage multiple accounts and projects concurrently.
• High proficiency in MS Office Suite and CRM software applications.
• Demonstrated ability to negotiate contracts and manage financial aspects of client accounts.