Guest Service Agent
Novotel Hotels
United Arab Emirates
23rd May 2025
2505-2081-3
Job Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What Is In It For You
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
Your Team And Working Environment
Diverse, young and vibrant team
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Details
| Role Function: | Management | Job Category: | Customer Service | ||
|---|---|---|---|---|---|
| Role Level: | Entry-Level | Work Type: | Full-Time | ||
| Country: | United Arab Emirates | City: | Dubai | ||
| Company Website: | https://www.accorhotels.com/ | Company Industry/ Sector: | Hospitality | ||
What We Offer
About the Company
Destination hotels that make everyday moments matter. Every Novotel is a destination in itself.The natural and intuitive modern design gives our hotels a relaxed but lively atmosphere, making each area the perfect spot for guests and locals to have a drink, a bite to eat, work, play or just relax.At Novotel, everyone can disconnect from busy life and make time to reconnect with themselves, their family or friends, through a range of rewarding experiences that have been designed to enhance life balance, sense of wellbeing but also enjoyment.Guests feel comforted and energized, wherever they are from or however they arrived, solo or as a family.At Novotel, we help our guests focus on moments that really matter and regain control time.500 hotels in more than 60 countries around the world.
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