Business Support Manager

NATS is the UK’s leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Role overview:

The Business Support Manager focuses on monitoring, analysing, and improving the operational and financial performance of the International P&L. This strategic position involves using data-driven insights to help achieve the International P&L growth ambitions, objectives and streamline processes to improve efficiency, and maximize profitability.

The role requires the preparation of detailed account plans and performance reports for the International Leadership Team; including the analysis of market trends, operational and financial data to identify opportunities and areas of improvement.

Key accountabilities:

• Oversee and manage accurate contracted and pipeline revenue data to reflect the status of opportunities across the International P&L and where required, generate Power BI reports for the International Leadership Team, NSLT and wider business briefings.
• Collaborate with the International Leadership Team to develop and implement strategies that align with organisational goals.
• Conduct market and competitive analyses to inform strategic decisions.
• Track key performance indicators (KPIs) across all International P&L functions.
• Analyse account performance; operational and financial data to identify trends and areas for improvement.
• Provide detailed reports to NATS International Leadership Team.
• Implement initiatives to enhance productivity and reduce costs.
• Assist in budgeting, forecasting and financial planning.
• Monitor spend and resource allocation to ensure alignment with business objectives.
• Contribute to the creation and development of the account plans and business plan presentations.
• Identify potential risks to accounts and business performance and develop mitigation strategies.
• Monitor compliance with internal policies and external regulations.

Essential skills and experience:

• More than three years of proven relevant experience in Power BI including the creation of dashboards and setting business KPIs.
• Experience of working in a large and complex business (multi-function/multi- stakeholder environment) and familiar with matrix management environments.
• Detailed knowledge of air traffic management and the aviation ecosystem.
• A flexible and adaptable approach, with the ability to prioritise tasks and produce work under pressure.
• Excellent professional and interpersonal communication skills both written and verbal.
• Ability to convey clear messages across a diverse and multi-disciplined environment, tailoring style to suit the needs of the audience.
• Self-motivated with a strong commitment to the attainment of company and personal objectives whilst always demonstrating high personal and professional standards.
• The ability to work to tight timescales and deliver to commitments.
• Culturally aware and sensitive to different business practices, communication styles and customer expectations.
• Proficient keyboard skills, with excellent working knowledge of MS Office (Word, Excel, PowerPoint, Teams and Outlook), Power BI, Power APPS and SharePoint.

Additional vacancy information:

• Required to work flexibly across different time zones and working weeks.
• International travel as required.

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. In addition to a competitive salary thats regularly reviewed, as a member of our international team youll also benefit from private healthcare and dental cover, generous leave entitlement with the option to purchase additional leave, wellness support and a comprehensive learning and development offering.

If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.