Telesales Executive (225-903)

A Telesales Executive plays a crucial role in driving sales and revenue growth for a company. This dynamic position involves reaching out to existing and potential customers via telephone to promote and sell products or services. A Telesales Executive must possess exceptional communication and persuasion skills, combined with a strong knowledge of the company’s offerings to successfully close sales deals. The ideal candidate is someone who thrives in a fast-paced environment, enjoys interacting with different types of people, and is motivated by targets. Working as a Telesales Executive offers both challenges and rewards, including the satisfaction of meeting sales goals and the potential for earning bonuses and commissions based on performance.

Responsibilities

• Initiate calls to potential clients and existing customers to generate sales.
• Maintain a detailed database of customer contacts and interactions daily.
• Explain and promote products or services, showing their benefits clearly.
• Meet or exceed designated sales targets and performance metrics regularly.
• Handle objections and rejections with a positive and professional attitude.
• Follow up on leads and conduct research to identify new potential sales opportunities.
• Collaborate with the sales and marketing team to align on open strategies.
• Provide feedback to the team on customer needs and product updates regularly.
• Prepare and deliver sales reports to management within required timelines.
• Maintain strong knowledge of all company products and services to advise customers effectively.
• Ensure customer satisfaction by providing accurate information and resolving issues.
• Adapt communication techniques to suit different customer personalities and needs.

Requirements

• High school diploma or equivalent; a bachelor’s degree is preferred.
• Proven experience in telesales or a similar sales/customer service role.
• Excellent verbal communication and interpersonal skills are essential.
• Ability to handle rejection and close sales with confidence and resilience.
• Strong organizational and time-management skills to manage multiple calls efficiently.
• Proficient in Microsoft Office Suite and familiarity with CRM software tools.
• Comfortable working in a target-driven environment with high expectations.