Telesales Agent (225-822)

Telesales Agents are dynamic professionals who play a crucial role in driving sales and fostering customer relationships over the phone. They are responsible for selling products or services, explaining their benefits to potential customers, and persuading them to make a purchase. As representatives of the company, Telesales Agents must maintain a high level of professionalism and ensure customer satisfaction. They effectively use their communication skills to identify customer needs, provide appropriate solutions, and achieve sales targets. A successful Telesales Agent possesses strong negotiation skills, persistence, and a positive attitude towards achieving sales goals. If you are motivated by the challenge of meeting quotas and have a knack for connecting with people, this role offers a rewarding career path.

Responsibilities

• Conduct outbound calls to potential clients to sell products or services.
• Explain and promote the company's offerings to new and existing customers.
• Maintain accurate records of customer interactions and sales activities in the CRM.
• Use effective communication strategies to engage and convert leads into customers.
• Follow up on leads, inquiries, and sales opportunities in a timely manner.
• Strive to meet or exceed monthly and quarterly sales targets set by the company.
• Handle customer objections and complaints professionally to ensure satisfaction.
• Collaborate with the sales team to strategize and discuss sales leads.
• Participate in training and development sessions to enhance sales skills.
• Provide feedback to management on market trends and customer needs.
• Assure compliance with company standards and sales regulations at all times.
• Maintain a database of prospective and current customer contact information.

Requirements

• Proven experience as a Telesales Agent or a similar customer service role.
• Excellent verbal communication skills and ability to engage customers effectively.
• Strong listening skills to understand customer needs and handle inquiries.
• Ability to work in a target-driven environment with a focus on achieving results.
• Familiarity with CRM and sales software to manage client information effectively.
• Possess a high school diploma or equivalent education level.
• Strong organizational skills and the ability to multitask efficiently.