Technical Advisor

As the Technical Advisor, you will assist the Service Advisors while receiving vehicles by interacting with customers, confirming the symptoms by interviewing, observing and road testing along with the customers. You will guide the Technicians in repair works to resolve the concerns to fix the concerns at the first time itself to meet the customer expectation for providing the Best in Town Experience and sustain the brand name in market. 

Responsibilities:

• Provide expert advice, recommendations, and solutions to address automotive-related technical issues, challenges, or inquiries.
• Collaborate with clients, service technicians, or stakeholders to understand their specific automotive needs.
• Maximize individual sold hours to meet the revenue performance objectives through target setting
• Achieve individual utilization, efficiency and overall productivity set on monthly basis.
• Diagnose complex automotive problems and develop effective solutions, repair strategies, or maintenance plans.
• Conduct thorough vehicle inspections and assessments.
• Ensure adherence to warranty process, rules and regulations as stipulated by the Principal to qualify vehicles under Branch Self Approval (BSA) as per the criteria.
• Submit Electronic Warranty Approval Request Form (EWARF) submission on timely basis
• Analyse and communicate technical report result and support Technical Leader with coaching based on outcome of technical information
• Ensure that all the diagnostic tools and equipment are available, updated and maintained as per distributor tool list and guidelines.
• Ensure ongoing audit of tools and equipment to ensure optimal efficiency in the workplace
• Ensure that all technical activities and automotive solutions comply with ethical standards, industry regulations, and safety requirements.

• Bachelor's or Master's degree in Automotive Engineering, Mechanical Engineering, or a related field.
• At least 3 years’ recent experience in the automotive dealership as a Workshop Supervisor, Controller or Foreman 
• Extensive experience and expertise in automotive technology, diagnostics, and repairs.
• Experienced and certified Diagnostics Master Technician (DMT).
• Strong analytical and problem-solving skills.
• Excellent communication, presentation, and interpersonal abilities.
• Adaptability and the ability to work effectively in diverse automotive environments.