Services Specialist - General Operations Support 20O25

The Services Specialist in General Operations Support plays a crucial role in increasing the efficiency and effectiveness of business operations. This position requires a detail-oriented individual who is adept at managing daily operational tasks while ensuring smooth communication and coordination across various departments. As a key facilitator, the Services Specialist will work closely with teams to streamline processes, drive operational excellence, and support continuous improvement initiatives. The ideal candidate will possess strong analytical skills, the ability to problem-solve in a dynamic environment, and a relentless dedication to enhancing customer satisfaction. By maintaining a supportive and organized operational framework, the Services Specialist will contribute significantly to the organization’s overall performance and growth.

Responsibilities

• Assist in the day-to-day operational tasks to ensure smooth business functioning.
• Coordinate with different departments to facilitate efficient communication and operation.
• Identify process improvement opportunities to enhance overall operational efficiency.
• Prepare and analyze operational reports to support data-driven decision-making.
• Manage operational documentation and ensure it is accurate and up-to-date.
• Support project management efforts by tracking and reporting on key initiatives.
• Coordinate with vendors and partners to ensure seamless service delivery.
• Resolve operational issues promptly and recommend solutions for future prevention.
• Conduct operational risk assessments and implement mitigation strategies.
• Maintain an organized database of all operational activities for easy access.
• Support the execution of business continuity plans during unexpected disruptions.
• Participate in cross-functional meetings to contribute operational insights and strategies.

Requirements

• Bachelor’s degree in Business Administration or a related field is required.
• Minimum of 2 years of experience in operations or a similar role.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent communication and interpersonal skills for cross-department coordination.
• Proven ability to manage multiple tasks and projects simultaneously.
• Detail-oriented with a focus on accuracy and process optimization.
• Proficiency in Microsoft Office Suite and familiar with operational software tools.