Service Management Incident Change UAE National

Qui nous sommes

Chez Kyndryl, nous concevons, développons, gérons et modernisons les systèmes technologiques essentiels dont le monde dépend au quotidien. Alors pourquoi travailler chez Kyndryl? Nous allons toujours de lavant – nous nous poussons sans cesse à aller plus loin dans nos efforts pour construire un monde plus équitable et inclusif pour nos employé.es, nos client.es et nos communautés.

Un rôle

Join Kyndryl as an Incident/Change Manager and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. Youll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.

At Kyndryl, youll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, youll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery.

Youll be responsible for managing Service Support processes, including Incident, Problem, and Change Management, and ensuring compliance with these processes. Youll also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution.

Youll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution. Youll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged.

With your expertise in IT services, youll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan.

If youre a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you. Come join us at Kyndryl and lets work together to create innovative and progressive technical solutions for our customers and our communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Qui vous êtes

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

We are seeking a Incident/Change Manager with extensive experience in operations process management within multi-vendor environments. This role requires a strong background in ITIL frameworks and operational or project management experience.

Required Skills And Experience

• UAE National
• Experience: 5 Years Operations Process Management within multi-vendor environments with ITIL
  
  

Preferred Skills And Experience

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a dynamic, fast-paced environment.
• Experience with incident management and root cause analysis/ Proven ability to lead and manage change initiatives.
• Certified Incident Manager/Certified Change Manager
• Certifications: ITIL Foundation Certified , ITIL Intermediate Certified, Certified Incident Manager
  
  

Kyndryl Benefits

• Competitive salary
• Housing allowance
• Transportation benefits
• Educational support for children
• Annual flight home
• Comprehensive medical coverage
• Group life insurance
  
  

Être soi-même

La diversité, cest bien plus que notre apparence ou nos origines, cest notre façon de penser et notre identité. Nous accueillons des personnes de toutes cultures, origines et expériences. Mais nous ne le faisons pas seuls : Nos réseaux dinclusion des Kyndryls ne sont quun des nombreux moyens que nous utilisons pour créer un lieu de travail où tous les Kyndryls peuvent trouver et fournir un soutien et des conseils. Cette volonté daccueillir tout le monde dans notre entreprise signifie que Kyndryl vous donne – ainsi quà votre voisin – la possibilité dapporter votre entièreté au travail, individuellement et collectivement, et de soutenir lactivation de notre culture équitable. Cest la manière Kyndryl.

Ce que à quoi vous pouvez vous attendre

Avec des ressources de pointe et des clients de Fortune 100, chaque jour est une occasion dinnover, de développer de nouvelles capacités, de nouvelles relations, de nouveaux processus et une plus-value. Notre guichet dapprentissage pour les employés vous donne accès à la meilleure formation du secteur pour obtenir des certifications et des accréditations, notamment Université Microsoft, Centre dExcellence AWS Cloud, Udemy et la revue commerciale Harvard. Grâce à notre plateforme de bénévolat et de dons à léchelle de lentreprise, vous pouvez faire des dons, lancer des collectes de fonds, faire du bénévolat et rechercher plus de 2 millions dorganisations à but non lucratif. Chez Kyndryl, nous investissons énormément en vous! Nous voulons que vous réussissiez pour quensemble, nous réussissions tous.

Faites-vous recommander!

Si vous connaissez quelquun qui travaille chez Kyndryl, à la question « Comment avez-vous entendu parler de nous? » pendant le processus de candidature, sélectionnez « Recommandation dun employé » et entrez le nom de votre contact et son adresse courriel chez Kyndryl.

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