Service Engineer

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE is seeking a dynamic and enthusiastic Service Engineer to join our Abu Dhabi office. This role involves planning, managing, and overseeing the contracted scope of work, with responsibility for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.

The successful candidate will be responsible for planning, managing, and controlling field service operations in their area in accordance with service contract requirements, company policies, and KONE processes.

The Service Engineer will also be the primary point of contact for all technical or operational issues raised by customers and will be responsible for the costs of maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenue generated from callout and service repair sales.

A service mindset is an outlook that focuses on creating customer trust, value, and loyalty, and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader, along with a customer-focused attitude.

Responsibilities

• Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance
• Resolving customer service quality complaints and invoicing complaints related to maintenance operations
• Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
• Control of the field operations costs, callouts, and service repair sales.
• Managing the third-party inspection visits and follow-up actions
• Validates the service contract and technical terms with sales
• Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
• Investigating accidents and following company policy on evidence custody and internal reporting
• Accountable for the performance of assigned technicians and for their motivation and competence development.
  
  

• Strong technical engineering knowledge.
• Excellent English communication skills (spoken & written).
• Customer-focused, sales-oriented mindset.
• Ability to interpret and analyze customer needs effectively.
• Highly motivated, goal-oriented, and diligent.
• Strong organizational and self-management skills.
• Team management experience is an advantage.
  
  

• Young, energetic, presentable, and a quick learner.
• Strong orientation towards delivering a high level of customer service.
  
  

• Arabic language proficiency is preferred.
• A UAE driving license is an advantage.