Service Engineer - Mechanical (225-829)

The Service Engineer - Mechanical is a vital role focused on ensuring the reliability and functionality of mechanical systems. This position is pivotal for guaranteeing customer satisfaction through top-notch installation, maintenance, and troubleshooting services. The engineer will be responsible for responding to technical inquiries, diagnosing mechanical failures, and implementing corrective actions. Working closely with other departmental professionals, you will ensure the alignment of mechanical processes with organizational standards and regulations. This role requires a proactive and innovative mindset, as it involves continuous learning about new mechanical technologies and applying them to improve service delivery. A successful candidate will have strong analytical, communication, and problem-solving skills, and will be detail-oriented to manage intricate systems. The position offers a blend of hands-on technical work and customer interaction, ideal for those who enjoy dynamic work environments, traveling to client locations, and providing exemplary service.

Responsibilities

• Perform installation of mechanical systems and components according to specifications.
• Diagnose and repair mechanical failures and anomalies within client systems.
• Conduct regular maintenance checks to ensure systems function optimally.
• Prepare detailed service reports documenting issues and remedial actions taken.
• Provide technical assistance and guidance to clients regarding mechanical systems.
• Collaborate with the design team to improve product functionality and efficiency.
• Stay updated with the latest mechanical engineering technologies and industry trends.
• Train and guide junior engineers and technical staff when necessary.
• Ensure compliance with safety regulations and industry standards in all projects.
• Travel to client sites to deliver on-site engineering solutions and customer support.
• Maintain tools and equipment, ensuring they are in good working order.
• Coordinate with other service engineers to enhance overall service delivery effectiveness.

Requirements

• Bachelor’s degree in Mechanical Engineering or a related field is required.
• Proven experience in mechanical engineering, preferably in a service-oriented capacity.
• Strong analytical and diagnostic skills for troubleshooting mechanical systems.
• Excellent communication skills for effective interaction with clients and team members.
• Ability to work independently and prioritize tasks efficiently under pressure.
• Familiarity with safety regulations and industry standards in mechanical engineering.
• Willingness to travel frequently to client locations and work flexible hours.