Sales Associate (225-902)

Sales Associates play a crucial role in driving the success of retail operations. They serve on the frontline, interacting directly with customers to meet their needs and ensure a high-quality shopping experience. A Sales Associate is responsible for providing exceptional customer service and helping to maintain a welcoming retail environment. They assist customers in locating products, resolving inquiries, and up-selling additional items. Building and maintaining strong customer relationships, these associates have a deep understanding of the products and services offered. Their ultimate aim is to facilitate a smooth purchase process, thus contributing significantly to the store's sales goals and overall customer satisfaction.

Responsibilities

• Greet customers warmly and ascertain what each customer wants or needs.
• Provide in-depth product knowledge, answering questions and offering advice.
• Assist customers in making selections to boost sales and store profitability.
• Maintain sales floor appearance by organizing shelves and restocking as needed.
• Handle customer complaints and provide solutions to ensure satisfaction.
• Process cash and card payments, balancing cash registers at shift closures.
• Organize and execute merchandise returns and exchanges efficiently.
• Stay updated on new products, services, and store policies at all times.
• Collaborate with team members to hit sales targets and improve service.
• Follow up with customers post-purchase to foster continuous relationships.
• Participate in training sessions to enhance sales and service skills.
• Keep the store secure by alerting management of any security risks.

Requirements

• High school diploma or equivalent; bachelor's degree is a plus.
• Proven work experience in retail sales or a similar role is desirable.
• Excellent communication and interpersonal skills to engage with customers.
• Basic math skills for handling cash and processing transactions accurately.
• Strong customer service skills and a passion for serving people effectively.
• Ability to work flexible schedules, including weekends and holidays.
• Proficiency in using sales software and general computer systems is advantageous.