Room Service Supervisor

Job Description

PRIMARY RESPONSIBILITIES

• Demonstrates Dusit F&B standards in all interactions.
• Ensures that the standards of Dusit Hotels & Resorts are maintained and highly implemented.
• Supervises, coordinates and gives directions to the entire team of colleagues in a very efficient and correct manner.
• To promote good relationship to the guests and colleagues.
• Control and analyzes the level on:
• Quality of Service
• Guest Satisfaction
• Employees Satisfaction
• Operating Equipment
• Grooming Standards
• Updating all colleague logs/ files.
• Participate in service as necessary in accordance with the restaurant needs.
• Ensure hotel grooming and personal appearance standards are met.
• Control stocks for daily use in the restaurant to ensure restaurant’s service requirements are met.
• Control breakage, waste and spoilage.
• Ensures Safe and Healthy work environment for all the guests and the colleagues.
• Conduct all administrative work required.
• Maintaining the restaurant’s cleanliness as well as ensuring all maintenance needs are looked after.
• Checks expiry dates and non-dated products on a daily basis.
• Schedules Guest Reservations and arranges for private function or special party.
• Checks opening and closing duties assigned to all colleagues.
• Maintains log book on day to day bases.
• Conduct shift briefing.
• Performs job related duties and special project assigned.
• Ensures that the restaurant maintains the high quality service standards are implemented.
• Performs daily checks on staffing level, quality control, maintenance, cleanliness.
• Establishes guest data.
• Ensures that the unique services of the restaurant are well maintained, e.g. by doing table checks.
• Updates the Communication Board.
• Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.
• Make sure that all open food and beverage items are dated and covered.
• Follows Hotel’s telephone etiquette standards.
• Follows Occupational Health & Safety regulations.
• Reports suspicious people, parcels, and behaviors to Security.
• Ensures adherence to Dusit’s Code of Ethics.
  
  

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Minimum of 2 years in F&B experience.
• Good knowledge in the restaurant operation and high end service levels.
• Have good English communication skills both in written and spoken.
• Computer literate.
• Pleasant personality with good communication and interpersonal skills.