Food And Beverage Attendant - Waterpark

Organization- Grand Hyatt Dubai

Summary

• Ensure that all interactions with Guests are engaging, entertaining, and align with the parks brand promise.
• Handle Guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
• Maintain positive interactions with Guests and Colleagues, fostering a fun and welcoming environment.
  
  

• Maximize productivity through effective time management and multi-tasking.
• Assist in managing resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance Guest experiences and improve productivity.
  
  

• Work closely with other Colleagues in a supportive and flexible manner, focusing on the overall success of the park and the Guests satisfaction.
• Be fully conversant with all services and facilities offered by the park.
• Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food and beverage combinations and up sell alternatives.
• Handle Guest enquiries in a courteous and efficient manner and report Guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with Guests.
• Respond to the results of the Guest Audit and ensure that the relevant changes are implemented.
• Maintain par stocks of all equipment and Guest supplies as required.
• Seat, take orders and serve food and beverage to Guest according to the established sequence and procedures.
• Answer enquiries and make suggestions regarding food, beverage and service to Guests.
• Clear and reset counters or tables as required.
• Compute bill and accept payment and strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Monitor operating supplies and reduce spoilage, wastage and ensure to follow the decoy system to avoid breakage/loss.
  
  

• Work closely with other Food and Beverage Colleague to ensure a cohesive and enjoyable Guest experience.
• Participate in training and development programs to enhance performance skills.
• Adhere to the parks grooming and appearance standards, ensuring a professional and approachable image.
  
  

• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct uniform and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to Colleague meetings and training sessions.
• Support the implementation of the parks values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and Team Leader.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and park.
  
  

• Assist in carrying out inventory of operating equipment.
• Perform other reasonable duties and responsibilities as assigned.