Principal Solutions Engineer (CX) (225-824)

A Principal Solutions Engineer (CX) plays a crucial role in bridging the gap between technology and customer expectations. They leverage their profound technical expertise and customer-focused strategies to provide robust solutions that enhance customer experiences. With a keen understanding of both the technologies at hand and the intricate needs of customers, Principal Solutions Engineers are instrumental in spearheading innovative projects. In this role, they work closely with clients to design, implement, and oversee solutions that not only meet immediate needs but also anticipate future challenges and opportunities. Their deep insights and leadership skills ensure that customer experience (CX) evolves in alignment with technological advancements and market dynamics to deliver exceptional service and satisfaction to customers.

Responsibilities

• Design and implement cutting-edge solutions to improve customer experience and satisfaction.
• Collaborate with cross-functional teams to analyze project requirements and develop tailored solutions.
• Lead technical discussions with key stakeholders to align solutions with business objectives.
• Provide expert technical guidance and support throughout the project lifecycle.
• Continuously evaluate industry trends to incorporate new technologies into customer experience strategies.
• Optimize solution architectures to enhance performance, scalability, and reliability of systems.
• Develop documentation and training materials to support solution deployment and maintenance.
• Facilitate workshops and training sessions to educate teams on effective solution implementation.
• Conduct thorough assessments and audits of existing systems to identify areas for improvement.
• Foster strong relationships with clients to ensure lingering support and satisfaction of solutions implemented.
• Negotiate service agreements and timelines to manage and meet customer expectations.
• Mentor and coach junior engineers to enhance their skills in solutions engineering.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Minimum of 8 years of experience in solutions engineering or a similar role.
• Strong understanding of customer experience (CX) principles and best practices.
• Proven experience with cloud technologies and enterprise software solutions.
• Excellent communication skills for effective stakeholder engagement and presentation.
• Demonstrated ability to manage multiple complex projects and deliver results on time.
• Strong analytical and problem-solving skills with attention to detail.
• Familiarity with Agile methodologies and project management tools.
• Experience in mentoring and developing junior staff and peers in technical domains.
• Ability to adapt to evolving technologies and embrace continuous learning opportunities.