Motor Claims Officer (225-1002)

As a Motor Claims Officer, you will play a critical role in managing and processing motor insurance claims efficiently and effectively. Working within the claims department, you will be responsible for investigating, evaluating, and settling claims in a timely manner. A strong understanding of insurance policies, procedures, and regulations is essential in this role. You will interact with claimants, policyholders, and various third parties to ensure claims are processed in accordance with company guidelines and industry standards. Your attention to detail, combined with excellent communication and analytical skills, will be key to navigating complex claims and delivering exceptional service to our clients. This position requires the ability to work independently, make informed decisions, and manage multiple claims simultaneously.

Responsibilities

• Review and assess motor claims to insure they meet coverage requirements.
• Conduct investigations by gathering pertinent information and documentation.
• Determine the validity and value of claims through detailed analysis.
• Negotiate settlements with claimants, ensuring fair and accurate compensation.
• Coordinate with vehicle repair shops to ascertain accurate repair costs.
• Maintain detailed and accurate records of claims and communications.
• Communicate claims outcomes clearly to clients and relevant stakeholders.
• Collaborate with the legal team on complex claims as necessary.
• Identify and report potential fraudulent claims for further investigation.
• Stay informed about changes in insurance laws and regulations affecting claims.
• Provide guidance and support to clients throughout the claims process.
• Prepare and submit comprehensive claims reports to senior management.

Requirements

• Bachelor's degree in finance, insurance, or a related field preferred.
• Minimum of two years of experience in motor insurance claims handling.
• Strong knowledge of insurance policies, procedures, and industry standards.
• Excellent analytical and problem-solving skills for effective decision-making.
• Outstanding communication and negotiation skills to liaise with stakeholders.
• Ability to manage multiple claims simultaneously in a fast-paced environment.
• Proficiency with claims management software and other relevant technologies.