Manager Of Employee Relations

Job Description

The AVP - Manager of Employee Relations is responsible for leading the employee relations function and ensuring a fair, transparent, and compliant work environment in line with UAE Federal Laws and the GCGRA’s HR policies. The role supports the CHRO in promoting a positive organizational culture, resolving workplace concerns, and safeguarding employee rights while enabling business objectives.

Responsibilities

• Strategic & Advisory:
• Support the CHRO in developing and implementing the GCGRA’s Employee Relations strategy in line with FAHR legislation and federal government HR frameworks.
• Advise senior leadership on employee relations risks, emerging trends, and solutions to enhance organizational climate and productivity.
• Employee Relations:
• Oversee the resolution of employee relations cases including grievances, disciplinary actions, and workplace disputes, ensuring fair and timely handling.
• Provide guidance to HR Business Partners, line managers, and employees on HR policies, disciplinary procedures, and conflict management.
• Serve as an escalation point for complex cases requiring senior-level intervention.
• Policy & Compliance:
• Ensure HR policies and procedures are consistently applied across GCGRA and are fully compliant with UAE Federal Authority for Government Human Resources (FAHR) regulations and employment laws.
• Lead the review, update, and alignment of HR policies with evolving government directives and best practices.
• Culture & Engagement:
• Support the CHRO in fostering a culture of respect, accountability, and inclusivity aligned with GCGRA values and its strategic goals.
• Partner with internal stakeholders to drive initiatives that promote employee engagement, trust, and workplace harmony.
• Capability Building & Awareness:
• Develop and deliver training programs for managers and HR staff on employee relations best practices, conflict resolution, and compliance requirements.
• Raise awareness among employees on grievance mechanisms, disciplinary processes, and their rights and responsibilities.
• Governance & Reporting:
• Establish and monitor key performance indicators for employee relations and regularly report insights and recommendations to the CHRO.
• Ensure accurate documentation and governance of all employee relations cases in compliance with internal audit and regulatory requirements.
  
  

Qualifications

Preferred Qualifications:

• Bachelor’s degree in human resources, Business administration or a relevant field.
• Master’s degree and relevant HR certifications are highly desirable.
  
  

Preferred Experience

• Minimum of 12–15 years of progressive HR experience, including at least 5 years in employee relations leadership roles.
• Strong knowledge of UAE Labor Law and Federal Authority for Government Human Resources (FAHR) frameworks.
• Proven experience handling complex employee relations cases in a confidential and professional manner.
• Previous experience in the UAE government sector or a large, regulated organization is highly desirable.
  
  

Job-Specific Skills

• Integrity, fairness, and impartial decision-making
• Strong knowledge of UAE federal HR regulations and compliance requirements
• Strategic advisory and stakeholder management skills
• Excellent interpersonal and conflict-resolution abilities
• Analytical and risk management skills
  
  

About Us

The General Commercial Gaming Regulatory Authority (GCGRA) is the federal executive agency responsible for regulating and overseeing commercial gaming in the United Arab Emirates. We aim to drive sustainable growth by cultivating world-class commercial gaming operations and implementing efficient regulation, grounded in the principles of integrity, innovation, and responsible practices.

Established by Federal Law by Decree and headquartered in Abu Dhabi, the GCGRA is the executive authority that holds exclusive jurisdiction to regulate, license, and supervise all commercial gaming activities and facilities in the UAE.

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