Manager Network Operations

Synopsis

Responsible for effectively managing the performance of the Etihad network and Abu Dhabi Hub, by supervising the activities of operational stakeholders present in the Network Operations Centre and throughout the business. To act as the activation point for the Airline’s Disruption Recovery and Emergency Response Programs and to oversee the safety and security focused culture in all activities via the company’s Safety Management System.

Accountabilities

• Responsibility for the efficient daily management of the activities taking place within the Network Operations Centre, overseeing all key decisions and formulating solutions to complex issues.
• Have oversight in support of the Network Control Duty Manager for activities within the Abu Dhabi Hub, including but not limited to Ground / Catering / Cargo, ADA, ATC and ADNOC
• Address and respond to all safety and security risks which occur within the Business in line with the company Emergency Response Plan and as per the defined Safety Management System.
• Supervise the activities of the various Teams within the Network Operations Centre in order to fully understand the status of the Etihad operation from a variety of critical perspectives. Ensuring that policy and procedures as determined by the company Operations Manuals and GCAA regulations are adhered to.
• Act as the key point of escalation for all stakeholders, including but not limited to those present in the Network Operations Centre. Dealing with operational events with due regard to safety, guest welfare and cost effective solutions.
  
  

Education & Experience

• Educated to degree level , 8 years airline operations experience.
• 5 years spent in a supervisory capacity in a similar-sized, hub-based airline
• Experience with contigency planning, emergency repsonse an dealing with Senior Stakeholders
• Conflict resolution, people management , coaching
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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