IT Support

We are looking for a IT Support Specialist who will be responsible for providing technical assistance, troubleshooting, and problem-solving for an organization's information technology systems and infrastructure. This role plays a crucial part in ensuring smooth operations, resolving technical issues, and supporting end-users in effectively utilizing technology resources.

Responsibilities:

• Respond to user inquiries, troubleshoot technical issues, and provide timely and effective solutions via various communication channels (phone, email, chat, in person).
• Assist users with hardware and software installations, configurations, and updates.
• Educate and guide users on best practices for using technology tools and systems.
• Diagnose and resolve hardware and software problems, including network connectivity issues, printer malfunctions, software errors, and more.
• Utilize diagnostic tools and techniques to identify and address technical issues promptly
• Set up and configure desktop systems, laptops, and mobile devices for new hires or equipment replacements.
• Install and update software applications, operating systems, and drivers.
• Perform hardware maintenance, including diagnosing and replacing faulty components such as hard drives, memory, and peripherals.
• Conduct routine checks to ensure equipment is in optimal working condition.
• Identify and troubleshoot software-related issues, including diagnosing errors, conflicts, and compatibility problems.
• Provide guidance on software usage and best practices.
• Assist users in connecting to the network, troubleshooting network connectivity issues, and resolving network-related problems.
• Implement security measures such as software updates, antivirus installations, and data encryption to safeguard systems and data.
• Provide remote support to off-site users, guiding them through technical solutions or performing remote troubleshooting.
• Maintain accurate records of user requests, incidents, and solutions provided.
• Update knowledge base articles and user guides for common issues and resolutions.
• Conduct training sessions for users to enhance their understanding of software applications, system usage, and best practices.
• IAssist in evaluating, purchasing, and setting up new hardware and software as needed.
• Coordinate with vendors and suppliers for procurement and maintenance of IT equipment.
• Collaborate with IT team members and departments to provide technical support and expertise for projects and initiatives.
• Conduct training sessions to help users understand and make the most of technology resources.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Desktop Support Engineer or similar role, with hands-on experience in troubleshooting desktop hardware and software issues.
• Proficiency in operating systems (Windows, macOS), Microsoft Office Suite, and standard software applications.
• Strong knowledge of computer hardware components and peripherals.
• Familiarity with network troubleshooting, connectivity, and basic network protocols.
• Excellent problem-solving skills and the ability to diagnose technical issues accurately.
• Customer-focused attitude and effective communication skills for working with end-users.
• Ability to work independently and manage multiple support requests simultaneously.
• Basic understanding of Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and remote support techniques.
• Knowledge of ITIL practices and service desk ticketing systems is advantageous.
• Adaptability to changing technology environments and continuous learning.
• Fluency in English; knowledge of additional languages is beneficial.