Information Technology Generalist - UAE National

OVERVIEW/BASIC FUNCTION:

We are offering an opportunity to hospitality students to join the team at Rosewood Abu Dhabi. As Information & Technology Intern you will be gaining on-the-job experience by supporting the Information & Technology operations and in the implementation of different projects for a period of 6/12 months. You will embody the ways we work: intuitive, engaging and refined. Through your efforts, you can make a difference in the experience of our associates, our guests and in our community. This role will require exceptional attention to detail and a passion for delivering outstanding customer service. You will have an engaging manner and understand the importance of delivering intuitive and first-class service. Being part of Rosewood Abu Dhabi team means that training and development opportunities are available and with the hotel being a key part of Rosewood’s global expansion plans, this role could be a steppingstone to exciting international career opportunities.

Assisting in the IT Operation to the highest professional standards and in accordance to the established procedures as issued by the management. Executes assigned tasks independently and with the necessary confidentiality. Administers the system and follows up hard and software problems.  Instruct users on new applications.  Introduces newcomers on the system and signs them in if their position so requires.  Assign changes or deletes access codes and ensures their confidentiality. Assists the guests in solving the internet related issues.

RESPONSIBILITIES:

·      Complies with all pertinent policies and procedures.

·      Be aligned in all actions with the corporate vision, mission and values.

·      Assists in the development of IT modifications and updates including the implementation thereof.

·      Ensures consistent documentation of all software development and technical projects.

·      Prepares and/or helps in the preparation of users’ operational manuals including check lists and procedures to be followed by the users.

·      Monitors continuously the existing configuration.

·      Engages with support companies when required.

·      Follows courses in order to constantly update his know-how for the systems in use in the property.

·      Reviews requests for new applications in cooperation with the IT team.

·      Supports hotel guest in any IT related inquiries.

·      Coordinates installation of new hardware, peripherals and software with the IT Team.

·      Keeps work environment clean and proper at any time.

·      Carries out duties that may from time to time be assigned to him by IT Supervisor.

·      Comply with all SOPs of the IT Department and the rules and ethics provided by the Hotel Training and guidance at all times.

·      All internal and external communications should be shared with IT Department at all time, that includes and not limited to email, Social media communication, telephone calls etc.