Front Desk Receptionist (225-1008)

The role of a Front Desk Receptionist is crucial for ensuring a positive experience for all who interact with the organization, whether in person or over the phone. As the first point of contact, the Front Desk Receptionist must excel in customer service, communication, and organizational skills. Responsibilities include greeting visitors, answering and directing phone calls, and managing day-to-day administrative tasks. A Front Desk Receptionist is essential to maintaining the professional appearance and operation of the front desk area and is a pivotal link between the visitors and the staff members. Their ability to deliver a warm welcome and helpful assistance is invaluable in setting the tone for the entire organization.

Responsibilities

• Greet and welcome visitors with a professional and friendly demeanor.
• Answer, screen, and direct phone calls to the appropriate departments.
• Maintain the neat and orderly appearance of the front desk area.
• Assist visitors by providing accurate information about the facility and services.
• Manage incoming and outgoing mail and packages efficiently.
• Schedule appointments and maintain an organized calendar for office staff.
• Coordinate with office personnel to ensure alignment of daily activities.
• Monitor and stock office supplies, ensuring supply levels meet demand.
• Handle basic inquiries and resolve minor issues brought by visitors.
• Support administrative tasks including filing, data entry, and office organization.
• Ensure compliance with established office policies and security procedures.
• Assist in preparing necessary documents and reports for meetings and presentations.

Requirements

• High school diploma or equivalent educational qualification is mandatory.
• Proven experience as a receptionist or in a related customer service role.
• Proficiency in Microsoft Office Suite and familiarity with office equipment.
• Exceptional verbal and written communication skills are required.
• Strong organizational skills and the ability to multitask effectively.
• Attention to detail and problem-solving skills are crucial for success.
• Ability to work independently with minimal supervision is highly valued.