Customer Service Representative (225-1009)

As a Customer Service Representative, you will serve as the primary point of contact for our valued customers. Your role is pivotal in ensuring exceptional service experiences by addressing inquiries, resolving issues, and providing valuable information about products and services. You are passionate about creating positive interactions and motivated by the satisfaction gained from helping others. Your excellent communication skills and patient demeanor enable you to handle various customer concerns efficiently. This position requires both problem-solving abilities and a genuine dedication to customer satisfaction. If you are a team player who thrives in a fast-paced environment and possesses a strong commitment to quality service, we invite you to join our dynamic customer service team.

Responsibilities

• Respond promptly to customer inquiries through phone, email, and live chat.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Identify customer needs and assist them with appropriate solutions and alternatives.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Document all customer interactions and maintain comprehensive records of inquiries.
• Collaborate with internal departments to address complex customer issues swiftly.
• Keep updated on product knowledge to provide accurate information to customers.
• Utilize CRM technology to track customer interactions and streamline service delivery.
• Exceed customer expectations by going the extra mile in every interaction.
• Provide feedback on customer satisfaction and suggest improvements to processes.
• Participate in training and development programs to enhance service delivery skills.
• Acknowledge and resolve customer service requests within established time frames.

Requirements

• High school diploma or equivalent; a Bachelor’s degree is preferred.
• Proven customer support experience or experience as a client service representative.
• Proficiency in using customer service software, databases, and tools for effective service.
• Strong phone contact handling skills and active listening capabilities.
• Excellent verbal and written communication skills, with attention to detail.
• Ability to maintain a calm and professional attitude during high-pressure situations.
• Ability to multi-task, prioritize, and manage time efficiently in a fast-paced environment.