Customer Care Executive (225-1015)

As a Customer Care Executive, you will serve as the primary point of contact for customers, providing outstanding service through various communication channels. Your role is crucial in managing relationships, resolving issues, and ensuring customer satisfaction. You will work to understand customer needs and deliver exceptional support that reflects our brand's commitment to excellence. Your ability to go above and beyond in assisting customers will contribute to the organization's success and customer loyalty. In this role, you will handle inquiries, manage complaints, and provide solutions efficiently and effectively, making sure that each customer interaction adds value and enhances their experience with our company.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Identify and assess customer needs to achieve satisfaction and loyalty.
• Build sustainable relationships and trust with customer accounts through open communication.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Keep accurate records of customer interactions, process accounts, and file documents.
• Meet personal and team customer support targets and manage time effectively.
• Provide accurate, valid, and complete information by using the right methods or tools.
• Follow communication procedures, guidelines, and policies for effective customer service.
• Contribute to team effort by accomplishing related results as needed.
• Identify and report the reasons for customer dissatisfaction to management.
• Stay updated on product knowledge to provide better service to customers.
• Assist in training new employees by providing insights and guidelines for communications.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening abilities.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and presentation skills with attention to detail.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• High school diploma or equivalent required; higher qualifications will be advantageous.
• Proficiency in using customer support software, databases, and tools.