Travel Agency Manager

As a Travel Agency Manager, you will play a pivotal role in steering the success and growth of our travel agency. Your role is integral in managing day-to-day operations, ensuring customer satisfaction, and leading a team of travel consultants towards achieving their targets. This position requires a blend of leadership, strategic planning, and commercial acumen, as well as a passion for travel and excellent communication skills. You will oversee travel products and services, manage client relationships, and ensure smooth operations in a fast-paced, customer-focused environment. Your expertise will be key in navigating market trends and tailoring offerings to customer needs, ensuring an exceptional travel experience.

Responsibilities

• Oversee and enhance daily operations within the travel agency to ensure efficiency.
• Lead and mentor a team of travel consultants to achieve sales targets.
• Develop and implement strategic business plans to drive revenue growth.
• Monitor customer feedback to ensure high levels of satisfaction with services.
• Establish and maintain strong relationships with travel and accommodation partners.
• Ensure compliance with industry regulations and company policies at all times.
• Coordinate and manage various promotional events and marketing campaigns.
• Prepare regular sales performance reports for upper management evaluation.
• Keep up-to-date with the latest industry trends and competitive landscape.
• Negotiate contracts with suppliers to secure the best prices and terms.
• Address and resolve customer complaints swiftly to maintain reputation.
• Facilitate comprehensive training programs to enhance consultant skills and knowledge.

Requirements

• Bachelor’s degree in tourism management, hospitality, or a related field is required.
• At least five years of experience in the travel industry with managerial duties.
• Proven track record in sales development and achieving business targets.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills to liaise with clients and partners.
• Proficiency in Travel Management Software and other relevant applications.
• Ability to multitask and handle high-pressure scenarios effectively.
• Detail-oriented with a strong focus on customer satisfaction and service quality.