Customer Care Executive 21O25

As a Customer Care Executive, you will be the first point of contact for our valued customers. Your primary role will be to address customer inquiries, resolve complaints, and ensure a superior customer service experience. You will utilize your excellent communication and problem-solving skills to maintain high customer satisfaction levels. This position demands patience, understanding, and the ability to think quickly to provide efficient solutions. In addition to direct customer interaction, you will also be responsible for various administrative tasks and regular follow-ups to ensure all customer needs are met satisfactorily. Join our team and help us build lasting relationships with our customers by providing immaculate service and support.

Responsibilities

• Respond promptly to customer inquiries through various communication channels.
• Resolve product or service issues by clarifying customer complaints.
• Manage large volumes of incoming calls and emails efficiently.
• Maintain customer records by updating account information regularly.
• Engage with customers in a friendly and professional manner at all times.
• Provide accurate, valid, and complete information to customers.
• Handle customer complaints by identifying and escalating complex issues.
• Coordinate with other departments to resolve customer issues effectively.
• Follow communication procedures, guidelines, and policies thoroughly.
• Keep records of customer interactions, transactions, and comments accurately.
• Take initiative in solving customer problems and proposing improvements.
• Assist with placement of orders, refunds, or exchanges when required.

Requirements

• High school diploma or equivalent; a degree in a related field is advantageous.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices is preferable.
• Customer orientation and ability to adapt/respond to different personalities.
• Excellent communication and presentation skills, both verbal and written.
• Ability to multi-task, prioritize, and manage time effectively.