Concierge (225-1006)

As a Concierge, you will serve as a pivotal figure in ensuring the satisfaction and comfort of guests and clients. By working at the frontline of client interaction, you will have the unique opportunity to personalize each individual’s experience, tailoring services to meet their specific needs and desires. Your role will include providing information about the establishment and the surrounding area, assisting with travel arrangements, and responding to a variety of inquiries. Ideal candidates will exhibit strong problem-solving skills, impeccable customer service, and a friendly and professional demeanor. If you thrive in environments where you can be both resourceful and engaging while making a lasting impression on guests, this position is perfect for you. Join us to create seamless experiences that make everyone feel like a VIP.

Responsibilities

• Greet guests promptly and assist them with any special requests.
• Provide accurate and comprehensive information about services and facilities.
• Arrange various reservations such as dining, transportation, and entertainment.
• Maintain an updated directory of local attractions and important venues.
• Assist guests in navigating digital platforms for reservations and inquiries.
• Promptly address any guest complaints and facilitate solutions to resolve issues.
• Communicate guest needs and expectations to relevant departments efficiently.
• Ensure the lobby and reception areas are tidy and presentable at all times.
• Stay informed of current events and activities in the local area.
• Facilitate communication with external vendors for guest-related services.
• Ensure security measures are followed to protect guest privacy and safety.
• Conduct periodic follow-ups with guests to ensure their satisfaction remains high.

Requirements

• Previous experience in customer service or a related field is preferred.
• Proficiency in multiple languages is an advantage for diverse clients.
• Exceptional interpersonal and communication skills are mandatory.
• Ability to manage multiple tasks efficiently in a busy environment.
• Strong organizational skills with keen attention to detail and accuracy.
• Familiarity with local and regional travel and recreational destinations.
• Flexibility to work irregular hours, including nights and weekends.