Client Servicing Executive (225-908)

The position of a Client Servicing Executive is pivotal in maintaining the bridge between a company and its clients. A Client Servicing Executive is responsible for ensuring that clients are satisfied with the company's services or products. They play a crucial role in building and maintaining relationships, addressing client concerns, setting and managing expectations, and facilitating communication between clients and the company. The role demands excellent communication and problem-solving skills to promptly and effectively resolve client issues while identifying opportunities to improve service. This position offers an opportunity to work within dynamic environments, requiring an understanding of the company's offerings and the ability to communicate this effectively to clients. Furthermore, the executive must be articulate, customer-oriented, and adept at multitasking to manage multiple client portfolios simultaneously.

Responsibilities

• Manage and nurture existing client relationships to ensure satisfaction and retention.
• Serve as the main point of contact for client needs and requests.
• Develop a deep understanding of client services and product offerings.
• Communicate client feedback to internal teams to enhance service quality.
• Coordinate with internal teams to ensure timely delivery of solutions and services.
• Monitor industry trends to proactively advise clients on potential impacts.
• Prepare periodic reports on client activities and progress to managers.
• Facilitate meetings and presentations to keep clients informed and engaged.
• Address any client concerns and resolve issues promptly and efficiently.
• Assist in the development and implementation of client retention strategies.
• Identify opportunities to upsell or cross-sell additional services to clients.
• Maintain accurate client records and document all client interactions thoroughly.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or relevant field.
• Proven experience in client servicing or account management roles.
• Strong communication and interpersonal skills essential for client interactions.
• Demonstrated problem-solving skills to address and resolve client issues.
• Ability to manage multiple client accounts effectively and efficiently.
• Proficiency in CRM software and MS Office Suite is highly desirable.
• Strong organizational skills with attention to detail and accuracy.