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Job Description

Synopsis

To give supervisory oversight in specific areas of the Abu Dhabi Airport operation and deliver a superior guest

experience and ensure the highest levels of safety.This team member will support and execute the delivery of the

daily operation. The role work independently or as the leader of a small team to deliver against all performance

and safety KPI.

Accountabilities

  • Plan, update and supervise activities in order to ensure the safe and professional delivery of service for

customers in line with the defined SLAs and quality standards

  • Drive employee engagement and a high performance culture by being a role model that gives emphasis to

empowerment, communication, quality, productivity & goal attainment.

  • Ensuring that all SOPs are adhered to at all times both by yourself and your team members allowing for a safe

and secure operation.

  • Encourage consistency and collaboration by ensuring clear communication at all levels. This will include

delivering team briefings, and completion of relevant reports.

  • Ensure that all documentation pertaining to the tasks performed are accurately completed.
  • Proactively work towards the connection of all Guests and Bags.
  • Ensure they operate safely in compliance with applicable procedures and instructions. Report safety, security

and service occurrences, errors, hazards and near misses utilizing the established reporting procedures

Education & Experience

  • Secondary / High school level education
  • Minimum 2 years’ experience in the relevant area
  • Valid UAE Driving Licence (Airside Roles only)

About Munawala Ground Services

Munawala Ground Services LLC, a subsidiary of Etihad Airport Services – Ground LLC, is a project-based company recognized as a Ground Service Provider (GSP). Munawala delivers a comprehensive range of airport management and operational services, catering to various ground handling requirements such as Passenger, Baggage, Ramp, Cargo, Operations, and Aircraft Handling for commercial and corporate aircraft at numerous airports and airfield locations.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Abu Dhabi
Company Website: http://www.etihad.com Job Function: Supply Chain & Logistics
Company Industry/
Sector:
Airlines and Aviation

What We Offer


About the Company

Marhaba! Welcome to Etihad Airways. We are proud to be the national airline of the UAE, flying to Abu Dhabi or onwards to over 100 global destinations. Our passion is to help people reach unmissable places, where they’ll make unforgettable memories. Our aim is to provide our passengers with unbeatable flying experiences. That means the world to us. Our journey started in 2003. Since then, we have proudly helped millions of passengers travel the globe. We are honoured to have had over 8 million valued members join our Etihad Guest loyalty programme. At the heart of our success is our people. We are 8,000 + employees strong, from 135+ nationalities. By serving others, we help to realise dreams, and inspire them too. Our passion is what drives us to be the best we can be. We love what we do, and we take pride in our work. We genuinely care about making an impact. If you share our values and would like to help us reach new heights, we welcome you to visit https://careers.etihad.com/

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