Business Operations Co-Ordinator M F D

Oversee Idle message identification and clean up along with supporting/filling in for the team in the various business operational tasks currently on hand and expected to expand.

• Coordinate the tracking, follow up, escalation and closure of Idle Messages in order to ensure least number of unsent data
• Provide input and support in Idle message process improvements.
• If and when part of the idle message operations is automated, this position will be responsible to monitor along with other provider compliance monitoring.
• Come from a Clinical or Medical background
• Support Business Operations team in various functions such as:
• Provider escalations
• facility status updates,
• integration activities such as CRM and Accella
• Contract management
• FD updates
• survey management
• mass communication
• improvement and monitoring activities
• collecting and reporting end users
• following up on facility details and connection status of providers
• issuing connected certificates
• Managing contacts – update, categorize, share when needed
• Responding to Onboarding, Engagement and Contact emails to the concerned team or department and track, follows up, and ensures they are addressed in a timely manner. Address inquiries related to participant’s onboarding process and requirements.
• Coordinate, send, and when necessary, track mass communication to providers, such as DOH circulars, updated Participation Criteria, updated FAQ and Compliance Checklist, troubleshooting documents biannually and when needed.
• Reporting
• Carry out administrative duties such as filing, typing, copying, binding, scanning, courier, etc.
• Performs other duties as assigned or required by the job.