Automotive Service Manager

The Automotive Service Manager is responsible for overseeing all aspects of a service department within a dealership or repair facility. This role ensures high levels of customer satisfaction, efficient workflow, proper staff management, and profitability of service operations. The ideal candidate will have a solid background in automotive service operations, strong leadership skills, and a customer-focused approach to service delivery and operational excellence.

Responsibilities:

• Manage daily operations of the service department, including scheduling, workflow, and technician productivity.

• Lead, mentor, and evaluate service staff including technicians, advisors, and support personnel.

• Ensure timely and effective communication between service staff and customers regarding diagnostics, repairs, and timelines.

• Monitor repair orders, ensure accuracy, and verify proper documentation and billing.

• Maintain and improve service department profitability through effective cost control and upselling services.

• Oversee parts availability and coordinate with parts department for timely procurement.

• Handle escalated customer issues and complaints to ensure satisfaction and retention.

• Implement and enforce safety protocols and cleanliness standards in the service area.

• Track and report on key performance indicators (KPIs) such as service volume, customer satisfaction, and warranty claim rates.

• Stay updated with manufacturer guidelines, warranty policies, and technical bulletins.

Requirements:

• Bachelor’s degree in Automotive Technology, Business Administration, or related field preferred.

• Minimum of 5 years of experience in automotive service operations, including 2+ years in a supervisory or managerial role.

• Deep understanding of automotive systems, diagnostics, and service processes.

• Strong leadership and team management capabilities.

• Excellent interpersonal and customer service skills.

• Proficient with dealer management systems (DMS) and service software platforms.

• Knowledge of warranty claim processing and OEM service standards.

• Effective communication and problem-solving skills.

• Ability to work in a fast-paced and high-pressure environment.

• Valid driver’s license and clean driving record.