Account Manager - Logistics (225-828)

As an Account Manager in the logistics sector, you will play a vital role in maintaining and developing strong client relationships, ensuring customer satisfaction, and driving business growth. This position requires you to be the main point of contact for clients, assisting them with their logistics needs and aligning services with their business objectives. You will need to be adept at understanding complex logistical processes, as well as providing solutions that optimize efficiency and performance. You will work closely with internal teams to ensure high-quality service delivery and client satisfaction while identifying opportunities to expand service offerings. This role is ideal for someone who is passionate about logistics, skilled in communication, and eager to build long-term relationships with clients to enhance business development.

Responsibilities

• Develop and maintain strong, stable relationships with key logistics clients.
• Serve as the primary point of contact for customer inquiries and issues.
• Identify client needs and propose logistics solutions that add value.
• Coordinate with internal teams to ensure seamless logistics service delivery.
• Monitor account performance and implement strategies for continuous improvement.
• Conduct regular business reviews to ensure clients are satisfied with services.
• Negotiate contracts and renew agreements to maximize profits.
• Analyze market trends to identify new business opportunities within the logistics industry.
• Create and deliver presentations to clients demonstrating new solutions and services.
• Maintain detailed account records and prepare reports on account status.
• Resolve any disputes or issues clients have promptly and effectively.
• Collaborate with the sales team to identify and grow opportunities within the territory.

Requirements

• Bachelor’s degree in business, logistics, or a related field.
• Minimum of 3-5 years experience in account management within logistics.
• Strong knowledge of logistics operations, processes, and industry trends.
• Exceptional communication and interpersonal skills to maintain client relationships.
• Proven ability to manage multiple accounts simultaneously while maintaining precision.
• Demonstrated ability to negotiate and close sales agreements successfully.
• Proficiency in using CRM software and Microsoft Office Suite.