Account Management Associate (225-614)

As an Account Management Associate, you will play a pivotal role in maintaining and enhancing relationships with our clients. Your main objective will be to ensure customer satisfaction through effective communication and problem-solving. You will be entrusted with managing client accounts, understanding their needs, and ensuring that our products and services meet their expectations. By collaborating closely with cross-functional teams, you will deliver tailored solutions to our clients. This position is ideal for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. Join us in contributing to the success of our clients while growing your skills and career in account management.

Responsibilities

• Develop and maintain strong, long-lasting client relationships through effective communication.
• Collaborate with internal teams to provide clients with customized solutions and services.
• Prepare and deliver regular account performance reports and presentations to clients.
• Identify growth opportunities within existing accounts and work to capitalize on them.
• Respond promptly to client inquiries and manage their expectations effectively.
• Monitor and analyze client activity to anticipate, and address potential issues proactively.
• Assist in negotiating contracts and agreements to maximize profits and client satisfaction.
• Ensure timely and successful delivery of our solutions as per the client's needs and objectives.
• Update and maintain client records in the CRM system accurately and timely.
• Coordinate with the sales and marketing teams to inform clients of new service offerings.
• Track and report on key account metrics, including sales forecast and client satisfaction.
• Assist in resolving any escalated client issues in a prompt and efficient manner.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years experience in account management or related role.
• Proven ability to manage multiple projects at a time with strong attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills essential for client interaction.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.