Key Account Manager (225-717)

As a Key Account Manager, you will play a pivotal role in nurturing and expanding relationships with our most valuable clients. Your main objective will be to ensure customer satisfaction, drive revenue growth, and build long-term partnerships with key accounts. This role demands excellent communication skills, strategic thinking, and a deep understanding of customer needs. You will be working closely with other departments including sales, customer service, and product development to deliver exceptional customer experiences. Your ability to manage multiple projects and deadlines, alongside your proactive approach to addressing client concerns, will contribute significantly to our company's success. If you are a dynamic professional with a passion for achieving results in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Responsibilities

• Develop and maintain strong relationships with key clients to ensure long-term loyalty.
• Identify opportunities to grow business with existing clients and achieve sales targets.
• Act as a primary point of contact for key accounts, addressing their inquiries and concerns.
• Collaborate with the sales team to tailor solutions that meet the needs of key clients.
• Analyze client performance trends and provide insights and recommendations for improvement.
• Coordinate internally to ensure the timely delivery of products and services to clients.
• Conduct regular meetings with clients to discuss business performance and new opportunities.
• Negotiate contracts and agreements with clients ensuring mutually beneficial outcomes.
• Prepare and present compelling business reviews to senior management and clients.
• Stay updated with industry trends and competitor activities to identify new opportunities.
• Develop strategies to maximize client satisfaction and increase customer retention rates.
• Lead efforts in resolving client challenges promptly and effectively to maintain company reputation.

Requirements

• Bachelor’s degree in business administration, marketing, or a related field is preferred.
• Proven experience as a Key Account Manager or similar role in sales/customer service.
• Exceptional communication, negotiation, and interpersonal skills are essential for this role.
• Demonstrated ability to develop and implement strategic account plans successfully.
• Exceptional project management skills with the ability to manage multiple deadlines.
• Strong analytical skills to interpret sales performance metrics and customer data.
• Proficiency in CRM software and Microsoft Office Suite to manage client data efficiently.