Customer Support & Sales Representative 20O25

As a Customer Support & Sales Representative for our dynamic company, you will be the first point of contact for our valued customers. This dual-role position requires you to balance excellent customer service with savvy sales skills. By understanding our products and services thoroughly, you'll be equipped to solve customer inquiries while identifying opportunities to upsell or cross-sell. Your role is pivotal in fostering strong relationships with customers by ensuring their satisfaction with our services. This is not just about resolving issues; it's about creating a positive customer experience that will increase brand loyalty and drive sales. Your ability to communicate clearly and effectively will be crucial to achieving the company’s customer satisfaction and revenue goals.

Responsibilities

• Provide prompt and professional customer support through phone, email, and chat.
• Resolve customer inquiries and complaints efficiently to ensure satisfaction.
• Maintain thorough knowledge of company products and services for informed support.
• Actively identify opportunities to upsell products based on customer needs.
• Communicate clearly and effectively with both customers and team members.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with the sales team to ensure seamless customer onboarding processes.
• Meet or exceed customer service and sales targets set by management.
• Provide feedback to management aiming to improve product and service delivery.
• Stay updated on industry trends and best practices in customer service.
• Participate in regular training sessions to enhance product knowledge and skills.

Requirements

• High school diploma or equivalent; college degree preferred.
• Minimum of 1-2 years experience in customer support or sales roles.
• Exceptional communication and interpersonal skills are necessary for this role.
• Proficient in CRM software and other customer support tools is necessary.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Basic understanding of sales principles and customer service practices.
• A positive attitude and desire to help customers solve problems effectively.