Enterprise Account Manager (225-1016)

As an Enterprise Account Manager, you will play a crucial role in driving the success of our organization by managing and expanding our relationships with key enterprise clients. You will be responsible for developing strategic account plans, fostering long-term partnerships, and ensuring the highest level of customer satisfaction. Your interpersonal and communication skills will be essential as you will serve as the primary point of contact for our clients, understanding their business needs and identifying opportunities for additional revenue. This role requires a deep understanding of the industry, our products and services, and the ability to collaborate effectively with various teams to deliver tailored solutions that meet client objectives.

Responsibilities

• Develop and implement strategic account plans to achieve and exceed sales targets.
• Maintain and grow strong, long-lasting client relationships through regular engagement.
• Serve as the primary point of contact for key enterprise accounts, ensuring client satisfaction.
• Identify and pursue upselling and cross-selling opportunities to maximize revenue potential.
• Collaborate with internal teams to customize solutions that meet specific client needs.
• Monitor account performance and generate reports to measure success and client satisfaction.
• Resolve client issues promptly to maintain high levels of customer satisfaction and retention.
• Conduct regular business reviews with clients to assess needs and future opportunities.
• Provide clients with insights and recommendations on best practices and industry trends.
• Negotiate contract terms and conditions to secure mutually beneficial outcomes.
• Ensure accurate forecasting and pipeline management for assigned accounts.
• Maintain up-to-date knowledge of industry trends and competitive landscape.

Requirements

• Bachelor’s degree in Business, Marketing, or related field is required.
• A minimum of 5 years of experience in account management for enterprise clients.
• Proven track record of meeting or exceeding sales targets and goals.
• Excellent communication, negotiation, and presentation skills are essential.
• Strong analytical and problem-solving abilities to address client needs.
• Demonstrated ability to build and maintain strong client relationships.
• Proficiency in CRM software and Microsoft Office Suite is required.