Customer Service Advisor (225-1013)

The Customer Service Advisor is a vital part of our customer-facing team, dedicated to delivering unparalleled service and support to our clients. This role is all about forming meaningful interactions with customers and ensuring that their experiences with our company are positive and efficient. You will act as a primary contact for clients, addressing inquiries, solving issues, and providing information regarding our products and services. The ideal candidate will possess excellent communication skills, a keen problem-solving ability, and a genuine eagerness to help others. Working closely with various departments, you will balance administrative duties with customer interaction, ensuring a seamless experience from the customers' first interaction to resolution. As a Customer Service Advisor, you will embody the brand's value and mirror the organization's commitment to quality and customer satisfaction.

Responsibilities

• Respond promptly and effectively to customer inquiries through phone, email, and chat.
• Maintain a comprehensive understanding of company products, services, and policies.
• Assist customers in troubleshooting issues and resolving complaints in a timely manner.
• Document customer interactions and solutions accurately in the CRM system.
• Identify and escalate complex issues to senior staff when necessary.
• Provide proactive follow-up with customers to ensure complete satisfaction with solutions.
• Contribute to team goals by meeting or exceeding individual service targets.
• Stay updated on product developments and service improvements to assist customers better.
• Collaborate with team members and other departments to improve customer service experiences.
• Participate in ongoing training and development programs to enhance customer service skills.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Gather customer feedback and convey insights to support service and product enhancements.

Requirements

• Previous experience in a customer service role or related position is preferred.
• Exceptional verbal and written communication skills are required.
• Strong problem-solving skills with the ability to think creatively and strategically.
• Proficient in using CRM software and Microsoft Office Suite, especially Excel.
• Ability to work independently and as part of a team effectively.
• Detail-oriented with excellent organizational and multitasking abilities.
• Comfortable working in a fast-paced environment with a dynamic workflow.
• A high school diploma or equivalent is required; further education is a plus.