Manager Operations - ETail

Job Title

E-Retail Branch Operations Manager

Function

E-Retail

Reporting to

E-Retail Regional Operations Manager

• Purpose
  
  
  

Responsible for alignment and implementation of operational strategy at branch to channelize E-Retail operations

• Key Responsibilities
  
  
  

Responsibilities

• Drive adherence to Standard Operating Procedures and Execution Excellence in the Branch for E Retail (e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc)
• Drive safety and security of all E Tail shipments in the Branch
• Drive timely, accurate and profitable delivery of shipments to customers
• Track and monitor locations in the branch and ensure they meet their MOO targets
• Follow up with locations to ensure adherence to initiatives taken from national level
• Provide guidance and support to employees to help them discharge their duties effectively
• Ensure that the branch is adequately staffed as per the manpower requirements at branch
• Ensure Training and development of subordinates to develop the team’s capabilities and high performance culture
• Key Result Areas and Key Performance Indicators
  
  
  

Sr. No

Key Result Areas

Key Performance Indicators

1

Drive service quality and excellence in the branch

ü Overall service quality for E Retail products in terms of Net Service Levels (NSL)

ü Strike rate %

ü RTO % reduction in Branch

ü Reduction in remittance exception cases in region

2

Tracking the Shipments and ensuring real-time query responses

ü MOO Scorecard for branch

3

Ensure safety and security of the shipments

ü % reduction in damage

ü % of accurate and profitable delivery of shipment

4

Drive employee morale and engagement

ü Employee Attrition (%)

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