Service Now Developer Senior Consultant Specialist

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Service now Developer

In this role, you will:

• Lead initiatives (ServiceNow upgrade, process simplification etc.), to drive internal teams for new initiatives related to ServiceNow.
• Take ownership of technical deliverables and handle technical engineering escalations for the team.
• Services & work-flows are aligned to the overall HSBC & Cybersecurity Service Management vision, values and goals.
• Share best practices and manage, monitor, coach and develop team members and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.
• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviours that are not consistent with HSBCs diversity policy and/or the best interests of the business and its customers.
• Technical implementation of ServiceNow modules such as ITSM, GRC.
• Provide end to end support for ServiceNow based application design and implementation.
• Build technical plans and manage the upgrades. Transform Business Requirement into Business Process.
• Service Now based designing and developing process-based solutions, documenting user case processes and BPM workflows.
• Lead & participate in Service Now infrastructure upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally & with vendor.
  
  

Requirements

To be successful in this role, you should meet the following requirements:

• 8+ years of experience in software development with at least 5 years of experience working on request workflows within the ServiceNow application..
• Deep understanding of the ServiceNow platform including custom application development and system integrations.
• Proficient in scripting (JavaScript, Glide), integration technologies (REST/SOAP), and Flow Designer.
• Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy, deployment, Integration
• Experience managing ServiceNow upgrades and lifecycle activities.
• ServiceNow certifications: CSA (mandatory), CAD.
• Should have strong analytical, problem-solving capabilities, business analysis and leadership skills.
• Self-motivated and should be able to work independently.
• Strong communication skills
  
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

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