Manager - Debt Management Services - DCC

Location Name: Pune - Wakdewadi

Job Purpose

•  To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
•  To ensure the processes and policies are adhered to in the field
  
  
  

•  Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
•  Tracks daily movement of numbers in accordance with DRR and meeting the area level target
•  Monitors target vs achievement, reviews with the ROs regular intervals
•  Conducts regular discussions with ROs on field affairs and guiding them for the priorities and using the collection tools as per the requirements
•  Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
•  Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management
•  Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive’s deployment and productivity
•  Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities – brokers or documentation for Identifying fraud, initiates legal action through RCU
•  Coordinates with inter departments issues and get the solutions within TAT
•  Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
•  Evaluate team’s weakness and strength and translates the performance to an aspirational level
•  Conducts monthly reviews of collection performance; discusses with ACMs / ROs previous and current months numbers; Plans for final numbers
•  Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with ROs, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with ROs, to ensure agency-related changes are made smoothly
•  Based on future volumes forecasting at the location level, pre-planning of agency business plan
•  Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level
•  Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring
•  Meets and listens to ROs to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances
•  Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them
•  Grooming team members to take over the future roles
•  Ensuring engagements with team members at regular intervals and keeping the team highly motivated
•   MAJOR CHALLENGES
  
  
  

•  Manpower attrition (on roll & off roll)
  
  
  

•  Qualifications – Graduate / MBA
•  Work Experience – 3 to 5 years