Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Lead, Technical Program Manager

About Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be.

Overview

As a Lead Technical Program Manager, your primary responsibilities include overall accountability and leadership for complex IT projects successful and timely implementation as well as satisfying the intended business results. Core responsibility for managing relationships and communicating with the program leadership, senior management and a wide range of program contributors. Identifies key barriers to a project’s success and actively manages all mitigation activities. Implementation and support of solutions and alternatives to meet business requirements; in adherence with MasterCard standards, processes and best practices. Oversees end-to-end delivery of engineering projects through the team and dependent organizations.

ROLE

In this Lead Technical Program Manager role, you will conceptualize, rationalize, and drive multiple, simultaneous workstreams to deliver engineering work across the portfolio in our Scrum execution model. In this role, you may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way.

As a Lead TPM, You Should Be Able To

• Work closely with Engineer Director, Principals and Engineering VP, in addition to Product Managers, and other engineering teams to deliver high-quality products and features through the software project lifecycle (build, test, and release on time).
• Manage complex, technical, multi-disciplinary projects from start to finish.
• Work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional teams.
• Take responsibility for release schedules and milestones, keeping up a high velocity in a fast-paced environment.
• Work with Engineering Teams & Product Owner to present Release Demos.
• Invested in "Building the Right Product" and "Building the Product Right".
• Preparation for Program Increment Planning (PI), validate and confirm scope of work completed in the prior iterations/PI vs. scope of work slated for upcoming PI and support preparation.
• Track delivery progress at product engineering team level, with line of sight on program scope delivery in ALM.
• Capture, assess and track engineering team’s capacity.
• Lead iteration planning -- facilitate the process with features and stories sizing, serve as subject-matter-expert to align the team on Agile/Scrum practice. 
• Facilitate retrospective – gather input, drive team collaboration and continuous improvement.
• Actively coordinate and manage cross-team dependencies within the Program’s internal and with other Mastercard teams and stakeholders, and Engineering leadership.
• Actively track and mitigate risk and issues through resolution.
• Produce regular status reports – which comprised of both strategic initiatives and BAU scope of work.
• Work with ambiguity and with limited guidance – able to get the inertia out and the project in motion.
  
  
  

• Greater than 7 years’ experience managing multi-stakeholder programs in a global organization or equivalent type organization.
• Demonstrated ability to operate with independence and autonomy.
• Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (Scrum, Kanban, etc.)
• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams.
• Ability to communicate with executives, peers, and staff with impact, eloquence, and authenticity.
• Demonstrated experience building relationships, partnering with, and influencing dependent teams. while commanding the respect of the individuals you work with across the organization.
• Demonstrated experience or knowledge with Jenkins, Bitbucket, Sonar, Artifactory and/or common pipelines.  
• BS in engineering, computer science, project management or related discipline or equivalent work experience.
  
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.